What is the cancellation policy?

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AVA Rafting and Zipline now offers the best cancellation policy in Colorado. When you purchase our Cancellation Guarantee, you are eligible for a 90% refund if you cancel your trip at least 24 hours before your scheduled departure. Trip changes can also be made without penalty if completed more than 24 hours in advance. If you need to make changes within 24 hours of your trip, a 15% change fee will apply, and changes will be subject to availability. If you cancel within 24 hours of your trip, your reservation will be converted to an open credit equal to 85% of your total adventure cost. This credit is valid for the current season only. The Cancellation Guarantee applies to both guided trip reservations and rental gear.

If you opted out of our cancellation guarantee:
Cancellations made at least 14 days prior to the trip will receive a 90% refund. Cancellations within two weeks of the trip are nonrefundable and changes to your reservation will incur a 15% change fee. No changes are permitted within 24 hours of the trip start time.

Lateness Policy:
Guests who arrive late for their trip will be placed on the next available departure and will incur a 15% change fee. If the guest is unable or unwilling to join a later departure, the reservation will be considered a no-show and is nonrefundable.

Weather and Water Levels Policy:
All rafting trips depart as scheduled regardless of weather. AVA reserves the right to change or substitute river sections at any time due to weather conditions and water levels to ensure safety and the best experience possible.

For zipline and via ferrata tours, AVA management may cancel or delay trips due to unsafe weather conditions, such as heavy winds or lightning. If a tour is canceled, you will be contacted to either reschedule your tour or receive a full refund. AVA may delay a tour by up to one hour in order to wait out inclement weather. If the tour is started but less than 50% of the course is completed, you will receive a 50% refund. If more than 50% of the course is completed, no refund will be issued.

In the event of rain, AVA reserves the right to upgrade a rock climbing trip to a via ferrata trip or to reschedule, based on your preference and availability. If at least one climb has been completed and the trip has lasted less than 1.5 hours, you will receive a 50% refund. If the trip is beyond 1.5 hours, no refund will be given.

Low Participation Policy:
AVA reserves the right to cancel any trip due to an insufficient number of bookings. Should we need to cancel your trip, the full cost will be refunded or credited to another trip according to your wishes.

NOTE: All cancellation and change fees are calculated based on the full cost of your trip.

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